When a website seems “down,” the cause is often closer to home than people expect. Before assuming the worst, it’s worth working out whether the problem is your site itself or simply how you’re reaching it.
The quickest test is to load your site from a completely different network and device — for example, your phone on mobile data. If it works there but not on your computer, the issue is local: your Wi-Fi, your router, or your browser cache.
You can also use a free third-party “is it down” checker online. These load your site from servers around the world and tell you whether it responds globally. If those tools report your site as up, visitors can almost certainly reach it.
Genuine site-wide outages are usually tied to one of three things: an expired domain, a DNS change that hasn’t finished updating, or scheduled maintenance. Each of these has a clear fix or simply needs a little time.
If your checks suggest the site really is down for everyone, raise a ticket with the details and we’ll investigate straight away.
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