Keeping your FastSites subscription in order ensures your site stays live without interruption, and managing it is simple.
Your subscription details — including your current plan, renewal date, and payment history — are available in your account area. It’s worth checking your renewal date occasionally so a payment never catches you by surprise.
If your needs change, you can move between plans. Upgrading gives you access to more features, while downgrading suits a simpler setup. Changes typically take effect from your next billing cycle.
To avoid any disruption to your site, make sure your payment method is always current. An expired card is the single most common reason a renewal fails, and a failed renewal can eventually take a site offline.
If you’re considering cancelling, be aware of what happens to your site and domain afterwards, and check whether you’d like to back anything up first.
For any billing question that isn’t answered in your account area — refunds, invoices, or plan advice — open a ticket and our team will help you directly.
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