Keeping your payment information up to date is the easiest way to ensure your website never goes offline due to a missed renewal.
You can update your card or payment method in your account’s billing area. It’s a good habit to do this as soon as you receive a new card or your existing one is about to expire, rather than waiting for a payment to fail.
If a renewal payment has already failed, updating your details and retrying usually restores everything quickly. Most systems attempt the payment again automatically once valid details are in place, but you can often trigger it manually too.
If your payment keeps getting declined even with a valid card, the issue is frequently on the bank’s side — some banks block online or recurring charges by default. A quick call to your bank to approve the payment usually resolves it.
Always check that the billing address you’ve entered matches the one your bank has on file, as a mismatch can cause declines.
If you’ve updated everything correctly and payments still won’t go through, open a ticket and we’ll look into it with you.
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