Category: Email Setup

If your domain email isn’t sending or receiving properly, the cause is usually a DNS or authentication issue rather than anything broken with your inbox.

First, confirm your MX records are correct. These direct incoming mail to your email provider, and even a small typo will stop messages arriving. Compare the records in your DNS settings against the exact values your provider supplies.

If your outgoing emails are landing in recipients’ spam folders, the likely culprits are missing or incorrect SPF, DKIM, and DMARC records. These authenticate your messages and reassure other mail servers that you’re legitimate. Adding them properly dramatically improves delivery.

If you recently changed any DNS records, remember that updates take time to propagate — email can be intermittent for a few hours afterwards.

Also check the basics: that your mailbox isn’t full, and that you’re using the correct incoming and outgoing server settings in your mail app.

If you’ve verified all of this and email still isn’t flowing, raise a ticket. Include your domain, your email provider, and whether the problem is with sending, receiving, or both.

A professional email address that matches your domain — like you@yourbusiness.co.uk — builds instant trust with customers. Setting one up involves connecting an email service to your domain.

FastSites focuses on building and hosting your website, so email is usually provided by a dedicated email service such as your domain registrar’s mailbox product or a provider like Google Workspace or Microsoft 365. You choose the provider that suits you, then connect it to your domain using DNS records.

The key records for email are MX records, which tell the internet where to deliver messages for your domain. Your email provider will give you the exact MX values to enter. You add these wherever your domain’s DNS is managed.

Many providers also ask you to add SPF, DKIM, and DMARC records. These help prove your messages are genuine and keep them out of spam folders — they’re well worth setting up.

After adding the records, allow time for DNS to update before testing. If your email still isn’t working after a day, open a ticket with your domain and email provider details.