Being locked out of your account is stressful, but in most cases access can be restored safely with a few checks.
The first thing to confirm is which email address your account uses. Many access problems come down to simply trying to log in with the wrong email — for instance a personal address when the account was created with a work one. Try any addresses you might have used at sign-up.
If you know the email but not the password, use the “Forgot password” link to reset it, and check your spam folder for the reset message.
If you’re being asked for a verification code you can’t access — for example from an old phone number — you’ll need our help to verify your identity and restore access securely.
For your protection, account recovery requests should come from the email address associated with the account wherever possible. This helps us confirm the request is genuinely from you.
If you’ve tried resetting your password and confirming your email and still can’t get in, open a ticket with as much detail as you can about your account. We’ll verify your identity and help you back in as quickly as possible.
