fastsite dashboard

Category: Troubleshooting

  • Connecting Integrations to Your Site

    Connecting Integrations to Your Site

    Integrations let your FastSites website work alongside the other tools you rely on — from analytics to payment processors — extending what your site can do.

    Most integrations are added through a dedicated settings area, where you connect an external service by pasting in a key, code, or account detail that the other service provides. The exact steps depend on the tool, but the pattern is usually the same: get a snippet or key from the third-party service, then add it to your FastSites settings.

    Before connecting anything, make sure you have an active account with the service you’re integrating, since you’ll need details from it to complete the connection.

    After setting up an integration, always test it. Make a small test purchase, submit a test form, or check that analytics is recording your own visit. This confirms everything is wired up correctly before you rely on it.

    If an integration isn’t working, double-check that you’ve copied the keys or codes exactly, with no extra spaces, and that they’re from the right account.

    For help with a specific integration, open a ticket telling us which service you’re connecting and what’s happening.

  • What to Do When Your Website Isn’t Loading

    What to Do When Your Website Isn’t Loading

    What to Do When Your Website Isn’t Loading

    If your FastSites website won’t load, don’t panic — most cases come down to a handful of common causes, and many resolve on their own within minutes.

    Start by checking whether the problem is just on your end. Try loading your site on your phone using mobile data instead of Wi-Fi, or ask someone in a different location to open it. If it loads for them, the issue is likely your local connection or browser cache rather than your actual site.

    Next, clear your browser cache or open the site in a private/incognito window. Cached files sometimes hold onto an old, broken version of a page.

    If the site is genuinely down everywhere, check that your domain hasn’t expired and that your DNS settings are still pointing to FastSites. A recently changed DNS record can take a few hours to update across the internet.

    If you’ve ruled all of this out and your site is still unreachable, open a support ticket and include: the exact error message you see, your device and browser, and roughly when the problem started. That detail helps us pinpoint the cause far faster.