What to Do When Your Website Isn’t Loading
If your FastSites website won’t load, don’t panic — most cases come down to a handful of common causes, and many resolve on their own within minutes.
Start by checking whether the problem is just on your end. Try loading your site on your phone using mobile data instead of Wi-Fi, or ask someone in a different location to open it. If it loads for them, the issue is likely your local connection or browser cache rather than your actual site.
Next, clear your browser cache or open the site in a private/incognito window. Cached files sometimes hold onto an old, broken version of a page.
If the site is genuinely down everywhere, check that your domain hasn’t expired and that your DNS settings are still pointing to FastSites. A recently changed DNS record can take a few hours to update across the internet.
If you’ve ruled all of this out and your site is still unreachable, open a support ticket and include: the exact error message you see, your device and browser, and roughly when the problem started. That detail helps us pinpoint the cause far faster.
Leave a Reply