If the editor is behaving unexpectedly — freezing, not responding, or displaying oddly — a few quick steps will resolve most issues.
Start with a hard refresh of the page. On most browsers this is Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). This reloads the editor cleanly and clears out any temporary glitches.
If that doesn’t help, try opening the editor in a private/incognito window. This rules out browser extensions, which are a surprisingly common cause of editor problems — ad blockers and privacy tools can interfere with how the editor loads.
Make sure your browser is up to date, too. The editor works best on the latest versions of Chrome, Edge, Firefox, and Safari. An outdated browser can cause layout and saving issues.
A stable internet connection matters as well, since the editor saves your work to the cloud. If your connection drops, you may see errors when saving.
If the editor still won’t cooperate after trying these steps, open a ticket and tell us your browser, your device, and exactly what happens — a screenshot is incredibly helpful.
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